Congratulations to Jane Rutherford, Exercise Specialist with the Centre for Healthy Active Living (CHAL), for her CHEO Shining Star award for Improvement and Innovation!
Jane led the team through a change in the service model for CHAL driven by the growing waitlist and wait time for service. Jane and the team approached the problem by reviewing data to look for opportunities and questioned parts of the process that were contributing to longer wait times. This work was guided by the great care Jane and the CHAL team deliver to patients and the understanding that processes needed to be improved to serve the growing demand for their services. Jane and the team have approached this as continuous improvement and have made many other improvements along this journey.